SPECIALISTS IN FITNESSSPA

MYSTERY EVALUATIONS

WHAT IS A MYSTERY EVALUATION?

Mystery Evaluations are advanced mystery shopping services. We focus on the overall Experience that your staff, services and facilities offer on a daily basis, more than just shopping itself.

CX JOURNEY MAPPING

 

AND CONSULTING

An independent assessment of the entire customer journey, every interaction with your brand from the first contact all the way to an identified loyal client. Making positive results repetitive and consistent create a solid foundation for an engaging audience. 

 

 

BRAND QUALITY

 

ASSURANCE SERVICES

You want to know how your teams are performing and delivering on the brand standards. 'QA' enables you to focus on areas that will increase customer satisfaction and generate additional revenue as well as ensuring compliance processes are being adhered to.

COMPETITOR MYSTERY SHOPPING

AreteX designs competitor benchmark programmes to understand the key factors of customers experience of their service offering. Keep a competitive edge and gain unbiased insights with our solutions. Let's find out how do your competitors perform against you.

Our

Mission

"AreteX believes that with delivering exceptional customer services, personalised customer experience and high-quality standards of services, we'll inspire, motivate and attract more loyal clients into the active, self-caring and rewarding way of life." 

LATEST NEWS AND MARKET TRENDS

TELL US A LITTLE BIT ABOUT YOUR BUSINESS AND CHALLENGES YOU FACE.

Our success stems from asking the right questions to help you address the challenges you face every day. We like to listen therefore we'd like to hear from you.

SITE MAP

FOLLOW US

  • Facebook
  • Twitter
  • YouTube
  • Instagram

Arete Experience Ltd.

AreteX has been helping Fitness&Spa owners and managers improve customer's journey and service experiences. With excellent customer experience, business is more likely to retain more clients and thus build a sustainable profitable brand.